Changed your mind?
No Problem, As long as your order status is not yet ‘in Production’. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case then we will be unable to cancel or amend your order. Your order will be sent to you and a refund will not be provided.
The vast majority of our products are personalised. If your item is personalised: Unfortunately we are unable to accept returns or cancellations for these items. This includes anything that’s made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 30 days of receiving the item and letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. Once we receive the item we will process the refund directly to your payment method, provided that the item arrives with us undamaged and in a resaleable condition. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won’t affect any refund you may be entitled to.
What if its faulty or damaged?
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at firstname.lastname@example.org as soon as possible. We will then look into the problem and get back to you with a response within 48 working hours. To help us to respond quickly, please try to include as much information as possible.